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Helpdesk

Product Catalogues & Videos
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About us
Delivery
Payments
Technical Problems
Returns
Full Terms & Conditions



About Water World
Water World is Cheshire Leading Pet & Aquatic Centre and one of the largest in the UK with over 7 acres of just pet and aquatic accessories, rabbits, guinea pigs, birds, tropical, coldwater, marine and pond fish.

now to mention our vast selection of water features, pond pumps, filters, lighting and water garden plants.

Delivery
We offer deliver on any items from our website or by phone for £6.99 and for orders over £50 we will give you FREE delivery via one of our courier partners.

For delivery of larger items from our store such as large water features and ponds please see in store or call: 0151 336 3616

Payments
We accept all major debit and credit cards both online and instore. on our website once you have made you selection of products you wish to purchase you will be directed to our Payment Providers website where you will enter your details on a secure 128 bit webpage which is PCI DSS Compliant.

We accept:
Switch
Maestro
Visa
Mastercard
American Express (online only)

Technical Problems
In the unlikely event that you do occur a problem with the Water World website please click here to contact us via our form or call our Mail Order Manager on: 0151 336 3616

Returns Policy and Gurantee
Faulty Items:
Contact our Mail Order Manager and they will advise you on the best way to return any item or bring it into store with your original sales order. Once we have received the items we will arrange a replacement to be sent out as soon as possible. Water World Limited cannot be held responsable for any loss or damage due to faulty good.

Non Faulty Items:
If any item does not meet your expectations you can return this to the postage address below or bring into store with your original sales order. This must be returned unused within 28 days of receipt of your order. (please contact our customer services before sending any item back to Water World Direct) We advise that you obtain proof of the return from the carrier. Please note Water World can only cover the cost of postage for non-faulty goods.
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